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How gt77 Handles Your Personal Information

Your account with gt77 involves personal data — from the details you register with to the payment methods you use, including bKash, Nagad, and Rocket. This policy explains exactly what we collect, why we hold it, and what rights you have over it.

Account & Identity DatabKash, Nagad & Rocket Payment RecordsCookie & Device DataYour Right to Access or DeleteJurisdiction-Dependent Access
gt77 How gt77 Handles Your Personal Information
DATA SECURITY STANDARDS

How We Protect and Manage Your Information

We apply SSL encryption across every connection between your device and our platform, so data in transit — including your bKash, Nagad, or Rocket payment instructions — is protected end to end. Account access is protected by a one-time PIN sent to your registered mobile number each time you log in from an unrecognised device. Our internal access controls mean only the staff roles that genuinely need your data can view it. We review these controls regularly. No security measure removes all risk, and we will notify you promptly if a breach occurs that affects your account data.

SSL Encryption in Transit

All data moving between your device and gt77 is encrypted via SSL. This covers your login, account actions, and every payment instruction you send through bKash, Nagad, or Rocket.

OTP Login Verification

When you log in from a new device or browser, we send a one-time code to your registered number. This stops someone else accessing your account even if they have your password.

Data Retention Policy

We hold your data only as long as it serves a clear purpose — active account use, legal obligation, or fraud prevention. When the retention period ends, the data is deleted or anonymised.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict how we process it, or delete your account record entirely. Submit requests through live chat or email with your account details.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to see what data we hold on you, ask for it to be corrected, or request deletion, the right place to start is our support team. Send your request with your registered account details so we can locate your record and respond without delay. We aim to acknowledge data requests within a clear, reasonable timeframe and will follow up if we need anything further from you to complete the request.

Team online

Live Chat Support

Open the chat window from any page while logged in. Quote your account number and state your data request clearly — a support agent will take it from there.

Email Request

Write to our support address with your registered mobile number and the nature of your request. Email suits detailed requests where you want a written record of the response.

Account Settings Path

Some data — like your contact details and payment method preferences — can be reviewed and updated directly inside your account settings without needing to contact support.

Privacy Questions You Actually Ask

Below are the questions we hear most from account holders about how their data is used. If your question is not covered here, reach out through live chat or email and we will answer directly.

We collect your name, contact number, and the mobile wallet details you register — bKash, Nagad, or Rocket. We also record your device and session data automatically when you use the platform.

We share payment data only with the processors who handle those specific transactions. We do not sell your data, and third-party processors operate under strict data agreements with us.

Active account data is held while your account is open. Transaction records are kept for the period required by applicable financial regulations. Support messages are retained for a reasonable operational period.

Contact support via live chat or email with your registered account details and state clearly that you want a data access request. We will acknowledge it and respond within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will process it subject to any legal retention obligations — some transaction records must be kept for a defined period under applicable regulations.

Yes. All payment instructions travel over SSL-encrypted connections. Your mobile wallet details are passed directly to the payment processor and are not stored in plain text on our platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.